Terms of service

Please read these Terms of Service carefully. By accessing trailpaw.ca or purchasing from our store, you agree to be bound by these terms.

Overview

TrailPaw ("we", "us", or "our") operates trailpaw.ca and provides outdoor and pet travel gear for adventurous dog owners across Canada and the United States. TrailPaw is powered by Shopify. We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

Use of the Website

By using trailpaw.ca, you confirm you are at least the age of majority in your province or state of residence. You agree not to use the site for any unlawful purpose. We reserve the right to refuse service to anyone at any time.

Products and Pricing

All prices are in Canadian dollars (CAD) unless otherwise noted. We reserve the right to modify prices at any time. We are not liable for pricing errors and may cancel orders placed at incorrect prices, with a full refund issued.

Orders and Payment

By placing an order, you confirm that all information provided is accurate. We reserve the right to refuse or cancel any order at our discretion. Payments are processed securely through Shopify Payments.

Shipping

We ship to Canada and the United States. Shipping times and costs are shown at checkout. TrailPaw is not responsible for delays caused by carriers, customs, or events outside our control.

Returns and Refunds

Please refer to our Returns & Refunds policy at trailpaw.ca/pages/return-policy for full details.

Intellectual Property

All content on trailpaw.ca — including the TrailPaw name, logo, images, and copy — is owned by or licensed to TrailPaw. You may not reproduce or use any content without our written permission.

Limitation of Liability

To the fullest extent permitted by law, TrailPaw is not liable for any indirect, incidental, or consequential damages arising from use of our website or products. Our total liability shall not exceed the amount you paid for the product in question.

Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada. Disputes shall be resolved in the courts of Alberta, Canada.

Contact

TrailPaw | support@trailpaw.ca | Calgary, AB, Canada | trailpaw.ca