Refund policy

Return & Refund Policy

TrailPaw | Last Updated: July 6, 2026 | Governing Jurisdiction: Province of Alberta, Canada

30-Day Returns

We want you to love every product from TrailPaw. You have 30 days from the date your order is delivered to request a return. Items must be unused and in their original packaging.

Eligibility

To be eligible, items must be unused, undamaged, and in their original packaging. Final sale items and items showing signs of use or customer-caused damage are not eligible.

How to Start a Return

Email support@trailpaw.ca with your order number and reason for return. We will respond within 24-48 hours with instructions. Customers are responsible for return shipping costs, and we recommend a trackable method. There is no restocking fee.

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method within 5-7 business days. Original shipping costs are non-refundable unless the return is due to our error.

Damaged, Defective, or Wrong Items

If your item arrives damaged or defective, or you received the wrong item, contact us at support@trailpaw.ca with a photo. We will send a replacement or issue a full refund at no cost to you - no need to return the item.