Refund policy

Return and Refund Policy

S.H.WS Essentials Inc. Effective Date: April 29, 2026 | Governing Jurisdiction: Province of Alberta, Canada

1. Overview

S.H.WS Essentials Inc. ("Company," "we," "us," or "our") operates as an international dropshipping retailer. All sales are final unless the conditions set forth in this policy are expressly met. By completing a purchase on shwsessentials.com, the customer ("you," "your") acknowledges and agrees to be bound by the terms of this Return and Refund Policy in full.

2. Eligibility Window

All return and refund requests must be submitted within 30 days of confirmed delivery as indicated by the carrier's tracking system. Requests submitted after this window has elapsed will not be accepted under any circumstances, regardless of the nature of the complaint. It is the customer's sole responsibility to inspect goods immediately upon receipt and to report any issues within the stipulated timeframe.

3. Qualifying Grounds for a Return or Refund

A return or refund will only be considered under the following circumstances:

(a) Item Arrived Damaged or Defective — The product was visibly damaged upon delivery or contains a manufacturing defect that renders it non-functional as described.
(b) Significantly Not as Described — The item received materially differs from its product listing in a manner that substantially impairs its intended use.
(c) Lost in Transit — The shipment shows no tracking movement for a period exceeding 21 consecutive days from the last recorded tracking event, and the carrier has confirmed the shipment as lost or undeliverable.

Change of mind, buyer's remorse, incorrect size or fitment selected by the customer, and delayed shipments within the carrier's estimated window do not constitute valid grounds for a return or refund.

4. Documentation Requirements

To initiate a claim, customers must provide all of the following within the 48-hour window:

Full name and order number
Clear photographic or video evidence of the defect, damage, or discrepancy
A written description of the issue

Failure to provide complete documentation within the eligibility window will result in automatic disqualification of the claim. The Company reserves the right to request additional supporting evidence at its sole discretion.

5. Return Shipping Costs

In all cases where a physical return is required, the customer bears full and sole responsibility for all return shipping costs. The Company does not provide prepaid return labels. Items must be returned using a trackable shipping method, and the customer must provide the tracking number upon dispatch. The Company will not be held liable for items lost or damaged in return transit.

Items must be returned in their original condition, unused, and in original packaging (where applicable) within 14 days of the Company's written approval of the return request.

6. Resolution Options

Upon receipt and inspection of a returned item, or upon approval of a non-return claim (e.g., damaged goods where a keep-it resolution is granted), the Company may, at its sole discretion, offer one of the following resolutions:

(a) Full Refund — Credited to the original payment method within 3–5 business days of approval.
(b) Partial Refund — A negotiated partial refund allowing the customer to retain the item.
(c) Store Credit — Issued at equivalent or greater value toward a future purchase.

The Company reserves the right to determine the most appropriate resolution based on the nature of the claim and the evidence provided.

7. Non-Refundable Items & Exclusions

The following are expressly excluded from eligibility under this policy:

Orders for which a claim was not submitted within the 48-hour post-delivery window
Items damaged through customer misuse, mishandling, or improper installation
Products returned without prior written approval from the Company
Items returned in a condition other than their original state
Automotive fitment errors resulting from customer-selected incompatibility
Import duties, taxes, or customs fees paid by the customer

8. Limitation of Liability

The Company's total liability under this policy shall not exceed the original purchase price paid by the customer for the item in question. The Company shall not be liable for any indirect, incidental, or consequential damages arising from product defects, shipping delays, or carrier failures.

9. Governing Law & Dispute Resolution

This policy is governed by and construed in accordance with the laws of the Province of Alberta, Canada. Any dispute arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts of Alberta. Prior to initiating any legal proceeding, customers are required to contact the Company in writing and allow a minimum of 10 business days for resolution.